How does AI technology integration affect employees' proactive service behaviors? : a transactional theory of stress perspective
Year of publication: |
2024
|
---|---|
Authors: | Huang, Yingying ; Gursoy, Dogan |
Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 77.2024, Art.-No. 103700, p. 1-9
|
Subject: | AI technology integration | IT mindfulness | Job insecurity | Proactive service behavior | Thriving at work | Transactional theory of stress |
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