How does the learning climate affect customer satisfaction?
Year of publication: |
2012
|
---|---|
Authors: | Wang, Mei-ling |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 8, p. 1283-1303
|
Subject: | Lernprozess | Learning process | Betriebsklima | Work climate | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction | Mehrebenenanalyse | Multi-level analysis |
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