How does emotional intelligence influence self-efficacy among customer service representatives in Pakistan? : mediatory effects of emotional labour
Year of publication: |
2024
|
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Authors: | Khan, Mukaram Ali ; Butt, Rimsha Ashfaq ; Nawab, Saba ; Zubair, Syed Sohaib |
Published in: |
South Asian journal of business studies. - Bingley : Emerald Publishing Limited, ISSN 2398-6298, ZDB-ID 2887112-1. - Vol. 13.2024, 3, p. 422-441
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Subject: | Self-efficacy | Emotional intelligence | Emotional labour | Emotional labour (deep acting) | Emotional labour (surface acting) | Emotion | Intelligenz | Intelligence | Pakistan | Persönlichkeitspsychologie | Personality psychology | Kognition | Cognition | Soziale Beziehungen | Social relations |
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