How emotional labor influences worker pride, job satisfaction, and burnout : an examination of consumer complaint workers
Myung H. Jin; Mary E. Guy
| Year of publication: |
2009
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|---|---|
| Authors: | Jin, Myung Hun ; Guy, Mary E. |
| Published in: |
Public performance & management review. - Philadelphia, PA : Taylor Francis Group, ISSN 1530-9576, ZDB-ID 2026052-0. - Vol. 33.2009/10, 1, p. 88-105
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| Subject: | Florida | Öffentlicher Dienst | Civil service | Arbeitsverhalten | Work behaviour | Emotion | Beschwerdemanagement | Complaint management | Arbeitszufriedenheit | Job satisfaction | Stress | Work stress |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003910353