How hotel responses to online reviews differ by hotel rating: an exploratory study
Year of publication: |
2015
|
---|---|
Authors: | Lee, HyeRyeon ; Blum, Shane C. |
Other Persons: | John Bowen, Dr Seyhmus Baloglu, Dr (ed.) |
Published in: |
Worldwide Hospitality and Tourism Themes. - Emerald Group Publishing Limited, ISSN 1755-4225, ZDB-ID 2501283-6. - Vol. 7.2015, 3, p. 242-250
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Hospitality industry | Electronic word-of-mouth (eWOM) | Ratings | Reviews | Management responses | Online reviews |
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