How important is procedural justice for consumer dispute resolution? : a case study of an ombudsman model for European consumers
Year of publication: |
2014
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Authors: | Creutzfeldt, Naomi |
Published in: |
Journal of consumer policy : consumer issues in law, economics and behavioural sciences. - Dordrecht : Springer, ISSN 0168-7034, ZDB-ID 230313-9. - Vol. 37.2014, 4, p. 527-546
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Subject: | Consumer dispute resolution (CDR) | Alternative dispute resolution (ADR) | Procedural justice | Ombudsman decision-making | Legitimacy | Access to justice | Gerechtigkeit | Justice | Verbraucherschutz | Consumer protection | Konfliktregelung | Dispute settlement | Schiedsgerichtsbarkeit | Arbitration | EU-Staaten | EU countries | Internationale Schiedsgerichtsbarkeit | International commercial arbitration | Schlichtung | Conciliation |
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