"How may I help you?" : says a robot : examining language styles in the service encounter
Year of publication: |
2019
|
---|---|
Authors: | Choi, Sungwoo ; Liu, Qing ; Mattila, Anna S. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 82.2019, p. 32-38
|
Subject: | Language style | Service encounter | Service agent | Service technology | Anthropomorphism | Kundenservice | Customer service | Sprache | Language | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungssektor | Service industry |
-
Liu, Canmian, (2023)
-
Conducting service research that matters
Gustafsson, Anders, (2015)
-
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L., (2021)
- More ...
-
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing, (2019)
-
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo, (2018)
-
Donation appeals rewarding fitness in the context of CSR initiatives
Choi, Sungwoo, (2019)
- More ...