How organisations measure success : the use of performance indicators in government

Neil Carter, Rudolf Klein, and Patricia Day

Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses

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Year of publication:	1995
Authors:	Carter, Neil
Other Persons:	Klein, Rudolf (contributor) ; Day, Patricia (contributor)
Publisher:	London : Routledge
Subject:	Performance-Messung \| Performance measurement \| Messung \| Measurement \| Wirtschaftsindikator \| Economic indicator \| Erfolgsfaktor \| Success factor
Description of contents:	Table of Contents [gbv.de]

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Extent:	Online-Ressource (202 p.)
Type of publication:	Book / Working Paper
Language:	English
Notes:	Description based upon print version of record Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index Subject index
ISBN:	978-0-415-11912-2 ; 978-0-203-20866-3 ; 978-0-415-11912-2
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013041608