How service customers tidy their service quality perceptions
Year of publication: |
2016
|
---|---|
Authors: | Georgantzas, Nicholas C. ; Katsamakas, Evangelos |
Published in: |
Human systems management : HSM. - Amsterdam [u.a.] : IOS Press, ISSN 0167-2533, ZDB-ID 863939-5. - Vol. 35.2016, 2, p. 129-139
|
Subject: | Digital services | dynamic complexity | IT service management | service organizations | service quality strategy | system dynamics | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Qualitätsmanagement | Quality management | Dienstleistungsmanagement | Service management | System Dynamics | System dynamics | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
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