How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets
Year of publication: |
2023
|
---|---|
Authors: | Nguyen, Diep T.N. ; Pham, Minh ; Chovancová, Miloslava ; hoang, Sinh Duc |
Published in: |
Cogent Business & Management. - ISSN 2331-1975. - Vol. 10.2023, 2, p. 1-25
|
Publisher: |
Abingdon : Taylor & Francis |
Subject: | Perceived benefit | psychological ownership | retailing | service-operations | supermarkets |
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