How to be an even better manager : a complete A - Z of proven techniques and essential skills

VIII, 370 S.

graph. Darst.

Machine generated contents note: Foreword to the ninth editionPrefaceIntroduction -- 01 How to be a better managerGeneral management -- 02 How to achieve continuous improvement -- 03 How to improve organizational capability -- 04 How to manage corporate culture -- 05 How to benchmark -- 06 How to delight customersBusiness and financial management -- 07 How to be businesslike -- 08 How to make a business case -- 09 How to prepare a business plan -- 10 How to conduct business model innovation -- 11 How to budget -- 12 How to cut costs -- 13 How to read a balance sheet -- 14 How to use financial ratiosManaging people -- 15 How to develop people -- 16 How to coach -- 17 How to handle people problems -- 18 How to be a better leader -- 19 How to herd cats -- 20 How to motivate people -- 21 How to persuade -- 22 How to empower -- 23 How to enhance engagement -- 24 How to run a meeting -- 25 How to be an effective member of a meetingManagement skills -- 26 How to communicate -- 27 How to control -- 28 How to coordinate -- 29 How to delegate -- 30 How to make things happen -- 31 How to manage your boss -- 32 How to manage change -- 33 How to manage conflict -- 34 How to manage a crisis -- 35 How to manage performance -- 36 How to set objectives -- 37 How to manage projects -- 38 How to manage risk -- 39 How to manage stress -- 40 How to manage time -- 41 How to negotiate -- 42 How to organize -- 43 How to plan and prioritize -- 44 How to deal with office politicsPersonal skills -- 45 How to assess your own performance -- 46 How to get on -- 47 How to develop your emotional intelligence -- 48 How to be confident -- 49 How to be assertive -- 50 How to be decisive -- 51 How to solve problems -- 52 How to be both efficient and effective -- 53 How to be creative -- 54 How to innovate -- 55 How to interview -- 56 How to be interviewed -- 57 How to listen -- 58 How to make effective presentations -- 59 How to write reports -- 60 How to network -- 61 How to be strategic -- 62 How to think clearly -- 63 How to troubleshoot -- 64 How to recover from setbacks -- 65 How things go wrong and how to put them right.

ECONIS - Online Catalogue of the ZBW