How to design customer-centric processes in the banking industry
Year of publication: |
2007
|
---|---|
Authors: | Heckl, Diana ; Moormann, Jürgen |
Published in: |
Journal of Financial Transformation. - Capco Institute. - Vol. 21.2007, p. 67-76
|
Publisher: |
Capco Institute |
Subject: | banks | customer-centric | customer process | financial services |
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