How to thrive in change and uncertainty

Purpose – As training professionals, it is likely that there are many occasions where they have to step into unfamiliar environments and deliver highly effective results. So the importance of understanding the factors that influence how individuals respond to uncertainty should not be underestimated. The purpose of this paper is to use two well‐known models (the Johari window and the change curve) to explore this issue and consider how to develop an effective mindset and behaviour when entering unknown or unfamiliar environments at work. Design/methodology/approach – The framework was designed in order to deliver a workshop on change for an academic audience, and bring together two unrelated concepts. Findings – Mindset is the critical element to pay attention to when entering an unknown environment, as it drives behaviour. Practical implications – Trainers should be cognisant of their own beliefs and mindset and recognise how they can help or interfere with how they perform at work. Originality/value – This is original research bringing together these two models.