How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Yang Liu, Peng Cheng, Zhe Ouyang
| Year of publication: |
2021
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|---|---|
| Authors: | Liu, Yang ; Cheng, Peng ; Ouyang, Zhe |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 58.2021, p. 1-10
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| Subject: | Service recovery | Product recall | Distributive justice | Procedural justice | Interactional justice | Trust | Loyalty | Gerechtigkeit | Justice | China | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Verteilungsgerechtigkeit | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Verhalten in Organisationen | Organizational behaviour | Produkthaftung | Product liability |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102322 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012431630