How user-generated judgments of hotel attributes indicate guest satisfaction
Year of publication: |
2019
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Authors: | Gunasekar, Sangeetha ; Sudhakar, Sooriya |
Published in: |
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2163-9167, ZDB-ID 2659000-1. - Vol. 29.2019, 2, p. 180-195
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Subject: | customer satisfaction | hotel attributes | online reviews | Sentiment analysis | text mining | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Urlaubsverhalten | Holiday behaviour | Text | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
Description of contents: | Description [doi.org] |
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