Human Capital Measurement : A Case Study of Organisational Culture At A Multi-National Homeware Manufacturing and Retail Company

A multi-national company specialising in the manufacturing and retail of its unique homeware products, is experiencing high levels of employee turnover. The cost of recruitment, induction training, placement, and further attrition, due to ‘mis’-placement, has become a major risk for the executive team and board. They decided to engage in a quantum-based measurement of the reasons for employee turnover, specifically focussing on the area of organisational culture. This case reports on the findings of an organisational culture functioning survey, inclusive of the utilisation of linear regression techniques to quantify the culture risk and concomitant costs for the company. Further recommendations are provided, including that over time, meaningful big data sets can be accumulated to enable companies to develop highly refined, valid and reliable predictive models for human capital measurement, interventions, and return on investment