Human resource management factors and service recovery performance in Malaysian life insurance industry
Year of publication: |
2014
|
---|---|
Authors: | Kumar Piaralal, Niriender ; Mat, Norazuwa ; Kumar Piaralal, Shishi ; Awais Bhatti, Muhammad |
Published in: |
European Journal of Training and Development. - Emerald Group Publishing Limited, ISSN 2046-9020, ZDB-ID 2697301-7. - Vol. 38.2014, 6, p. 524-552
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service recovery | Employment status | HR factors |
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