Human Resources from Front Office Secrvices

World experts suggest that Romania must be within the circuit of modern European country with a democratic society based on rule of law, multi-parties and a market economy, an open society oriented towards man, where the citizen should be the subject not the object socio-political processes. Progress in science and technology leads to the emergence, development and diversification of spiritual and social needs that can be met by services. The staff from front-office services have to meet customer expectations through continuous training. This presents new requirements in relation to human capital, with increasing concerns for education and continuous training, as a result a special attention should be given to education.