Human resources management in the hospitality industry

David K. Hayes; Jack D. Ninemeier

"Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "--

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Year of publication:	c 2016 ; Second edition
Authors:	Hayes, David K. ; Ninemeier, Jack D.
Publisher:	Hoboken, NJ : John Wiley & Sons, Inc
Subject:	Personalmanagement \| Human Resource Management \| Gastgewerbe \| Hospitality industry \| USA \| United States \| Personalwesen \| Hotelgewerbe
Description of contents:	Table of Contents [gbv.de] ; Description [catalogimages.wiley.com]

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Extent:	XIX, 298 S. Ill., graph. Darst.
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Lehrbuch ; Textbook
Language:	English
Notes:	Includes bibliographical references and index Machine generated contents note: One: Introduction to Human Resources in the Hospitality Industry Two: The Legal Environment of Human Resources Management Three: Human Resources Management: Policies and Procedures Four: Employee On-Boarding: Recruitment and Selection Five: Employee On-Boarding: Orientation and Induction Six: Planning Training Programs Seven: Delivering and Evaluating Training Programs Eight: Compensation Programs Nine: Performance Management and Appraisal Ten: Employee Health and Safety Eleven: Critical Issues in Human Resources Management Twelve: Human Resources in Evolving Hospitality Organizations .
ISBN:	978-1-118-98850-3 ; 978-1-119-03085-0
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10010529304