Human Resources Performance in Service Encounters – A Customer Service Case Study
Year of publication: |
2011
|
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Authors: | GRIGORE, Claudia |
Published in: |
Economia. Seria Management. - Facultatea de Management. - Vol. 14.2011, 1, p. 73-80
|
Publisher: |
Facultatea de Management |
Subject: | human resources | emotional labor | emotional dissonance | job performance |
Extent: | application/pdf |
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Type of publication: | Article |
Language: | English |
Classification: | J24 - Human Capital; Skills; Occupational Choice; Labor Productivity ; J31 - Wage Level and Structure; Wage Differentials by Skill, Training, Occupation, etc ; L84 - Personal and Professional Services |
Source: |
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