Humor in the sky : the use of affiliative and aggressive humor in cabin crews facing passenger misconduct
Petru Lucian Curşeu, Andreea Gheorghe, Mara Bria and Ioana Camelia Negrea
| Year of publication: |
2022
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|---|---|
| Authors: | Curşeu, Petru Lucian ; Gheorghe, Andreea ; Bria, Mara ; Negrea, Ioana Camelia |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 6, p. 781-796
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| Subject: | Affiliative humor | Aggressive humor | Self-efficacy | Stress | Unruly passenger behavior | Humor | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-03-2022-0060 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013440330