ICT as a buffer to change : a case study of the Seoul metropolitan government's Dasan Call Center
Year of publication: |
2013
|
---|---|
Authors: | Im, Do bin ; Porumbescu, Greg ; Lee, Hyunkuk |
Published in: |
Public performance & management review. - Philadelphia, PA : Taylor Francis Group, ISSN 1530-9576, ZDB-ID 2026052-0. - Vol. 36.2012/13, 3, p. 436-455
|
Subject: | Seoul | E-Government | E-government | Callcenter | Call centre | Kommunalverwaltung | Local government | Lernende Organisation | Learning organization | Südkorea | South Korea |
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