Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry
Abbas Keramati; Ali Azadeh; Mehrdad Mohammadi; Hamideh Rostami
| Year of publication: |
2011
|
|---|---|
| Authors: | Keramati, Abbas ; Azadeh, Mohammad Ali ; Mohammadi, Mehrdad ; Rostami, Hamideh |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 5.2011, 2, p. 111-129
|
| Subject: | Beziehungsmarketing | Relationship marketing | Mobilkommunikation | Mobile communications | Moral Hazard | Moral hazard | Dienstleistungssektor | Service industry | Iran |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009297356