Identifying failure recovery strategies for paper industrial suppliers
Year of publication: |
2013
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Authors: | Wu, Wann-Yih ; Hou, Ya-chung ; Fu, Chen-su ; Chang, Chi-ya |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 42.2013, 8, p. 1233-1244
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Subject: | Compensation | Customer satisfaction | Failure recovery | Kundenzufriedenheit | Lieferantenmanagement | Supplier relationship management | Papierindustrie | Pulp and paper industry | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality |
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