Identifying the determinant factors satisfying each customer segment : case of a Japanese hotel chain
Kayo Mitani and John Hatzinikolakis
| Year of publication: |
2019
|
|---|---|
| Authors: | Mitani, Kayo ; Hatzinikolakis, John |
| Published in: |
Fixed revenue accounting : a new management accounting framework. - Singapore : World Scientific, ISBN 978-981-323-725-4. - 2019, p. 35-50
|
| Subject: | Key-Account-Management | Key account management | Kundenbindung | Customer retention | Kundenzufriedenheit | Customer satisfaction | Gewinn | Profit | Hotellerie | Hotel industry | Japan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011966605