Identifying the factor structure of customer satisfaction by modified importance-performance analysis
Year of publication: |
2010
|
---|---|
Authors: | Lin, Chi-Fan |
Published in: |
International Journal of Services, Economics and Management. - Inderscience Enterprises Ltd, ISSN 1753-0822. - Vol. 2.2010, 2, p. 197-210
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | customer satisfaction | importance-performance analysis | three-factor theory | service prioritisation | decision making | typologies | economics | management | service industries |
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