If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Year of publication: |
2015
|
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Authors: | Rosenbaum, Mark S. ; Wong, IpKin Anthony |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 9, p. 1862-1868
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Subject: | Self-service technology | Hospitality | Technology | Macau | Technology preferences | Selbstbedienung | Self-service | Krankenhaus | Hospital | Technischer Fortschritt | Technological change | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Technologie |
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