Impact of actual service provider failure on the satisfaction with aggregator
Year of publication: |
November 2018
|
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Authors: | Chatterjee, Swagato |
Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 1279794-7. - Vol. 26.2018, 7, p. 628-647
|
Subject: | Customer satisfaction | aggregator business | consumer power | service recovery | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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