Impact of business process re-engineering (BPR) implementation on customer satisfaction in e-commerce companies
Year of publication: |
October-December 2018
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Authors: | Getele, Gutama Kusse ; Jean, Arrive Tsitaire |
Published in: |
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1539-2937, ZDB-ID 2270169-2. - Vol. 16.2018, 4, p. 41-52
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Subject: | Business Process Re-Engineering (BPR) | Customer Satisfaction | E-Commerce Platform | Taobao/JD.com | WeChat/Alipay | Kundenzufriedenheit | Customer satisfaction | Prozessmanagement | Business process management | Electronic Commerce | E-commerce | Organisatorischer Wandel | Organizational change | Online-Handel | Online retailing |
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