Impact of COVID-19 on organizational support in financial technology

The purpose of this research is to determine the organizational support and role played by MSME owners who have businesses based on financial technology during the COVID-19 and earlier periods. It also aims to determine the priorities that need to be considered in organizations in various conditions through fintech-based training. This is an experimental research with training given to the experimental group and none to the control. A paired-samples t-test analysis technique was used to determine the significant differences in the same group under different conditions. The result showed that fintech-based training is important in supporting organizations in the business groups that received training and those that have significant differences. Therefore, this training is needed, especially during crises such as the COVID-19 pandemic.