Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Year of publication: |
2021
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Authors: | Francis, Princy ; Sudeep, S. ; Kumar, Alok |
Published in: |
International journal of Indian culture and business management : IJICBM. - Genève : Inderscience Enterprises, ISSN 1753-0814, ZDB-ID 2439496-8. - Vol. 24.2021, 1, p. 81-102
|
Subject: | customer satisfaction | e-commerce | online shopping | technology acceptance | service quality | TSTS E-SAT model | trust | social influence | Datenschutz | Data protection | Indien | India | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Online-Handel | Online retailing | Vertrauen | Confidence |
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