Impact of mobile banking failure on bank customers' usage behaviour : the mediating role of user satisfaction
Shampy Kamboj, Manika Sharma and Bijoylaxmi Sarmah
| Year of publication: |
2022
|
|---|---|
| Authors: | Kamboj, Shampy ; Sharma, Manika ; Sarmah, Bijoylaxmi |
| Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 40.2022, 1, p. 128-153
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| Subject: | Banking failure | Customer engagement | M-Banking | Satisfaction | SEM | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Bankinsolvenz | Bank failure | Electronic Banking | Electronic banking | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-10-2020-0534 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013165352