Impact of restaurant owners'/managers' handling of customers' unexpected incidents on customers' revisit intention
Year of publication: |
2018
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Authors: | Lin, Tin-Chun |
Published in: |
International journal of economics and business research. - Olney, Bucks. : Inderscience, ISSN 1756-9850, ZDB-ID 2481914-1. - Vol. 15.2018, 1, p. 108-124
|
Subject: | revisit intention | customer satisfaction | coupon | customer unexpected incident | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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