Impact of service co-creation on performance of firms : the mediating role of market oriented strategies
Year of publication: |
2013
|
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Authors: | Verma, Rajeev ; Rajagopal ; Mercado, Pável Reyes |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 15.2013, 4, p. 449-466
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Subject: | Dienstleistung | Services | Innovation | Service-Dominant Logic | Service-dominant logic | Wettbewerbsvorteil | Competitive advantage | Marketingmanagement | Marketing management | Performance-Messung | Performance measurement | Bank | Mexiko | Mexico |
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