Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Year of publication: |
2020
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Authors: | Van Dat Tran ; Nhat Minh Trang Le |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 7.2020, 9, p. 517-526
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Subject: | Product Quality | Service Quality | Perceived Value | Customer Satisfaction | Behavior Intentions | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Vietnam | Viet Nam |
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