The Impact of Service Quality on Passenger Loyalty and the Mediating Roles of Relationship Quality : A Study of Domestic Flights With Vietnamese Low-Cost Airlines
Year of publication: |
[2021]
|
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Authors: | Ha Nam Khanh, Giao ; Vương, và Bùi Nhất |
Publisher: |
[S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Fluggesellschaft | Airline | Vietnam | Viet Nam | Kundenzufriedenheit | Customer satisfaction | Niedrigpreisstrategie | Low-cost strategy |
Extent: | 1 Online-Ressource (8 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Transportation Research Procedia (2021) Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments May 21, 2021 erstellt |
Classification: | C12 - Hypothesis Testing ; M12 - Personnel Management |
Source: | ECONIS - Online Catalogue of the ZBW |
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