Impacts of customer service on relationship quality : an empirical study in China
Year of publication: |
2009
|
---|---|
Authors: | Su, Qin ; Li, Zhao ; Yi, Xu |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 4, p. 391-409
|
Subject: | China | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
-
Customer sexual harassment and frontline employees' service performance in China
Liu, Xiao-yu, (2014)
-
Bahadur, Waseem, (2023)
-
Chen, Xin, (2023)
- More ...
-
The impact of supply chain relationship quality on cooperative strategy
Su, Qin, (2008)
-
Su, Qin, (2008)
-
Su, Qin, (2008)
- More ...