Implementing of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study : kitchen worktops factory
Year of publication: |
2014
|
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Authors: | Nabavi, Vahid ; Azizi, Majid ; Faezipour, Mehdi |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 8, p. 921-937
|
Subject: | Customer satisfaction | AHP | ISO 9001 | CSI | Kitchen worktops | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Standardisierung | Standardization |
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