Implementing TQM initiatives in public service organisations : case of academic libraries
Ville Tuomi; Mian M. Ajmal; Petri T. Helo
| Year of publication: |
2013
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| Authors: | Tuomi, Ville ; Ajmal, Mian M. ; Helo, Petri T. |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 21933765. - Vol. 11.2013, 4, p. 393-411
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| Subject: | Qualitätsmanagement | Wissenschaftliche Bibliothek | Dienstleistungsqualität | Helsinki |
| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10010146209