Implications of total quality management in federal services: The US experience
Year of publication: |
1996
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Authors: | Lin, Binshan ; Ogunyemi, Francine |
Published in: |
International journal of public sector management : IJPSM. - Bingley : Emerald, ISSN 0951-3558, ZDB-ID 6163567. - Vol. 9.1996, 4, p. 4-11
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