IMPROVING BANK QUALITY DIMENSIONS TO INCREASE CUSTOMER SATISFACTION
Year of publication: |
2011
|
---|---|
Authors: | RADOMIR, Lacramioara ; WILSON, Alan ; Scridon, Andrei Mircea |
Published in: |
Management and Marketing Journal. - Facultatea de Economie şi Administrarea Afacerilor, ISSN 1841-2416. - Vol. IX.2011, 1, p. 126-148
|
Publisher: |
Facultatea de Economie şi Administrarea Afacerilor |
Subject: | service quality | customer satisfaction | importance and performance measures | Romanian banking sector | principal component regression |
-
Functional quality of service during events : an empirical analysis
Lamberz, Julia, (2021)
-
Nobar, Hossein Bodaghi Khajeh, (2018)
-
Cho, Woo-Sung, (2020)
- More ...
-
POP, Ciprian Marcel, (2009)
-
Structural model robustness checks in PLS-SEM
Sarstedt, Marko, (2020)
-
STRENGTHENING BANK MARKET PRESENCE BY MONITORING CLIENTS’ SATISFACTION WITH DISTRIBUTION CHANNELS
Pop, Marcel C, (2010)
- More ...