Improving innovation and customer satisfaction through systems integration
Year of publication: |
2012
|
---|---|
Authors: | Simon, Alexandra ; Honore Petnji Yaya, Luc |
Published in: |
Industrial Management & Data Systems. - Emerald Group Publishing Limited, ISSN 1758-5783, ZDB-ID 2002327-3. - Vol. 112.2012, 7, p. 1026-1043
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Integration characteristics | Innovation | Customer satisfaction | ISO 9001 | ISO 14001, Spain |
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