Improving internet service providers competitiveness : ISP's perception regarding customer satisfaction
Year of publication: |
2021
|
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Authors: | Shokoohyar, Sina ; Shokouhyar, Sajjad ; Sobhani, Anae ; Naseri, Sepide |
Published in: |
International journal of business and systems research : IJBSR. - Genève : Inderscience Enterprises, ISSN 1751-2018, ZDB-ID 2435974-9. - Vol. 15.2021, 3, p. 292-316
|
Subject: | assessing services | internet services | data mining | clustering | fuzzy Kano model | Internet | Data Mining | Data mining | Kundenzufriedenheit | Customer satisfaction | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Telekommunikationssektor | Telecommunications industry |
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