Improving ITIL compliance using change management practices : a finance sector case study
Peter Yamakawa; Claudio Obregón Noriega; Alfredo Novoa Linares; Willy Vega Ramírez
| Year of publication: |
2012
|
|---|---|
| Authors: | Yamakawa, Peter ; Obregón Noriega, Claudio ; Novoa Linares, Alfredo ; Vega Ramírez, Willy |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 18.2012, 6, p. 1020-1035
|
| Subject: | IT-Infrastruktur | IT infrastructure | IT-Management | IT management | Organisatorischer Wandel | Organizational change | Finanzintermediation | Financial intermediation | Peru |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009684770