Improving organizational performance by implementing customer complaint management through socio economic approach to management in a case study of SME, Vietnam
Tu Anh Nguyen
| Alternative title: | L' amélioration de la performance organisationnelle en combinant la gestion des réclamations clients et l'approche socio-économique: une étude de cas d'une SME, Vietnam |
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| Year of publication: |
[2019]
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| Authors: | Nguyen Tu Anh |
| Publisher: |
Strasbourg |
| Subject: | Customer complaint management | Organizational performance | Socio economic approach to management | Beschwerdemanagement | Complaint management | KMU | SME | Beziehungsmarketing | Relationship marketing | Unternehmenserfolg | Firm performance | Management | Vietnam | Viet Nam | Performance-Management | Performance management |
freely available
| Extent: | 1 Online-Ressource (circa 445 Seiten) Illustrationen |
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| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Thesis: | Dissertation, Université de Strasbourg, 2019 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012663239