Improving performance in service organizations : how to implement a lean transformation
Joyce A. Miller; Tania Bogatova; Bruce Carnohan
| Year of publication: |
c 2011
|
|---|---|
| Authors: | Miller, Joyce A. ; Bogatova, Tania ; Carnohan, Bruce |
| Publisher: |
Chicago, Ill. : Lyceum Books |
| Subject: | Dienstleistungssektor | Service industry | Lean Management | Lean management | Performance-Management | Performance management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XVII, 205 S Ill 28 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| Notes: | Includes bibliographical references and index Improving performance through a lean transformation -- Establishing a context for improving organizational performance -- From knowledge to practice -- Overview : understanding basic concepts of lean thinking -- Value streams, wasteful activities, and unacceptable results -- Performance measures -- Value stream and process flow mapping -- Problem solving to identify improvement opportunities -- Implementing improvements and tracking results -- Creating a culture of organizational learning and your lean transformation -- Case studies of lean transformations in service organizations. |
| ISBN: | 1-933478-65-9 ; 978-1-933478-65-4 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009302177