Improving service firm performance
| Year of publication: |
2002
|
|---|---|
| Authors: | Gray, Brendan J. ; Matear, Sheelagh ; Matheson, Philip K. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 16.2002, 2-3, p. 186-200
|