Improving service operations : linking safety culture to hospital performance
Gregory N. Stock and Kathleen L. McFadden
| Year of publication: |
2017
|
|---|---|
| Authors: | Stock, Gregory N. ; McFadden, Kathleen L. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 28.2017, 1, p. 57-84
|
| Subject: | Service operations | Safety culture | Safety climate | Operational performance | Patient safety performance | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Arbeitsschutz | Occupational safety | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Unternehmenssicherheit | Corporate security | Performance-Management | Performance management | Patienten | Patients | Risikomanagement | Risk management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-02-2016-0036 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011654987