Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review
| Year of publication: |
1994
|
|---|---|
| Authors: | Mattsson, Jan |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 14.1994, 1, p. 45-61
|