Improving service quality through customer feedback : the case of NPS in IBM's training services
Alexander Ziegler, Thomas Peisl and Robert Raeside
| Year of publication: |
2023
|
|---|---|
| Authors: | Ziegler, Alexander ; Peisl, Thomas ; Raeside, Robert |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 15.2023, 2, p. 190-203
|
| Subject: | Continuous process improvement | Longitudinal | Net promoter score | NPS | Regional differences | Service business performance |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-09-2022-0106 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014380815